General terms and conditions of sale effective from 24/09/2025
These General Terms and Conditions of Sale (hereinafter referred to as “G.T.C.”) apply without restriction or reservation to all reservations made via the www.voiturespassion.com website. Payment of the service following receipt of the order email by the Customer implies acceptance by the Customer of the General Sales Conditions below.
www.voiturespassion.com belong to the company S2C SARL, whose registered office is located at 230 chemin du haut des plaines, 13650 Meyrargues, registered with the Registre du Commerce et des Sociétés d’Aix-en-Provence B 890 958 937.
S2C has set up a network of Voitures Passion agencies, whose names and addresses appear on the https://www.voiturespassion.com/contact/ website (hereinafter referred to collectively as “the Agencies” or individually as “the Agency”).
These general terms and conditions of sale govern the contractual relationship between the Voitures Passion Agencies and their Customers. Any reservation validated and paid for by the Customer implies the latter’s unreserved acceptance of these terms and conditions of sale.
The Agences reserve the right to modify their terms and conditions of sale at any time. In this case, the conditions applicable will be those in force on the date of reservation by the Customer.
The request to book a service is made directly on the www.voiturespassion.com website. On receipt of the request, the Agency chosen by the Customer will send the Customer an order confirmation by email, giving full details of the service and a payment link. All bookings will only be considered definitive once payment has been received from the Customer by the Agency chosen by the Customer.
Each Agency reserves the right to modify its prices at any time, but undertakes to apply the prices in force at the time of the order, subject to availability of the chosen vehicle on that date.
Prices are quoted in euros and include VAT applicable on the date of the order. Any change in the applicable VAT rate will automatically be reflected in the price of the service. Payment in full must be made at the time the order is placed. At no time will the sums paid be considered as deposits or advance payments.
To pay for the service, the Customer may choose from any of the payment methods made available by each of the Agencies. The customer guarantees that he/she has the necessary authorizations to use the method of payment chosen by him/her when validating the service.
Each Agency reserves the right to suspend any booking in the event of refusal to authorize payment by credit card by officially accredited organizations, or in the event of non-payment. Full payment for the service and options is made via the www.voiturespassion.com website by one of the payment methods below, or any other payment method that may be offered:
Payment by credit card:
Payment by credit card is fully secured by the “STRIPE” company’s online payment module.
Payment by bank transfer:
In the event of payment by bank transfer, the RIB of the account to which the transfer is to be made will be communicated to the customer when the reservation is made on the site.
The Agency reserves the right to ask the Customer for a copy of his/her identity card, proof of address and any other document required as part of its anti-fraud policy.
Payment by gift card:
If you purchase a Gift Card on the www.voiturespassion.com website, the corresponding credit can be used for one year from the date of purchase shown on the Gift Card.
The Gift Card can only be used to pay for all or part of the services sold on the www.voiturespassion.com website.
The Gift Card cannot be reimbursed or renewed.
The provision of the vehicle is personal and non-transferable, and is strictly limited to the duration of the service to which the Customer has subscribed.
Rental terms and conditions, such as mileage rates, minimum age and minimum length of driving license, are set out in the price list and on the order confirmation sent by email to the Customer by Agence Voitures Passion.
Agence Voitures Passion undertakes to provide the Customer with the vehicle indicated on the reservation. In the event of unavailability due to a cause beyond the control of the Agency chosen by the Customer, a substitute vehicle may be offered.
Rentals are made for 24-hour periods and are subject to the insurance taken out (see article 9). Any delay in returning the vehicle in excess of 30 minutes will be automatically billed at a flat rate of €100 including tax (linked to the insurance extension).
On the day the vehicle is made available, the Customer must accept and sign the initial inventory of fixtures via the WeProov Go mobile application or any other means that replaces it. Similarly, when the vehicle is returned, the Customer must validate the final inventory of fixtures using the same procedure. A copy of each of these inventories is sent to the Customer by email, immediately after signature.
On the day the vehicle is made available, the customer is informed of the precautions to be taken, how to drive the vehicle and its specific features. All information is available in the technical manual supplied with each vehicle.
In addition to the prohibitions inherent in the Highway Code in force in France, the vehicle may under no circumstances be used on a racetrack, on an unmade road, or to tow another vehicle or trailer. The vehicle may not leave French territory.
Highway / Expressways :
The use of the highway / expressways and any section with toll roads is forbidden for reasons of safety and proper operation of the vehicles. However, if the Customer decides to use the highway / expressways or any portion with toll roads, in the event of a breakdown, the Customer must contact breakdown/transport/towing assistance, assuming all costs at his own expense.
Maximum speed :
It is strictly forbidden to exceed 110 km/h (70 mph) with the rented vehicle, even on road portions where a higher speed is authorized.
Fuel:
It is forbidden to put any fuel other than Unleaded 98 in the tank of the rented vehicle. The customer must therefore only fill the fuel tank with unleaded 98 (SP98). When returning the vehicle, the Customer must provide the Agency with proof of purchase (receipt or invoice).
The Customer is responsible for keeping the vehicle in good condition and using it with due care and attention.
Customers wishing to cancel or modify their reservation must immediately inform the Agency concerned by email.
Modification :
The Customer has the possibility to make a modification (day and time) up to 96h (4 days) before the start of the rental.
Cancellation :
The customer may cancel up to 30 days before the start of the rental period. In this case, the full amount of the cancelled reservation will be refunded. If the cancellation request is received less than 30 days before the first day of rental, no refund will be possible.
If the customer interrupts a rental in progress, no refund, even partial, will be made.
If the cancellation is the fault of the Agency concerned, due to the unavailability or breakdown of the vehicle, the Customer will be reimbursed in full for the rental price and any options purchased.
Under no circumstances will the Agency reimburse any additional costs incurred by the Customer (hotel, air/train ticket, etc.).
Altima (MAIF group) insurance covers all classic vehicles rented without a driver. Guarantees are granted only for the duration of the rental contracted (general insurance terms and conditions available upon request from the agency)
The “all risks” insurance policy designates and covers the following guarantees (guarantees applied with a deductible, see “deposit” section):
♦ Civil Liability (compensation for damage caused to others)
♦ Compensation for bodily injury to the driver
♦ Damage to the vehicle (all accidental damage to the vehicle)
♦ Natural disasters with statutory deductible
The driver must have held their driver’s license for at least 5 years or 7 years depending on the agency concerned
In the event of an accident, the customer may have recourse to insurance, in which case he must inform the S2C company immediately.
Deposit :
A deposit of €3,500 is required from the customer before the vehicle leaves. This covers the insurance excess for all damage in excess of €3,500 (otherwise, the cost of repairs will be deducted from the deposit). When validating the rental and in order to finalize the reservation of the rented vehicle, the Customer will grant a direct debit authorization in the amount of €3,500 as a security deposit.
Due to the limited validity of the direct debit authorization, the Agency chosen by the Customer will request pre-authorization of the direct debit two to three days prior to the rental start date. It is the customer’s responsibility to ensure that he has sufficient funds to carry out the pre-authorization.
If the Customer wishes to contest the deduction of all or part of the security deposit, it is their responsibility to contact the Voitures Passion agency concerned.
In all cases, any damage noted by the Agency concerned more than 48 hours after the end of the rental period, with the exception of fines of which the Agency concerned cannot legitimately be aware, will no longer give rise to deductions from the security deposit.
Consequently, the Customer authorizes the Agency concerned to deduct from the security deposit any sums for which it may be liable, namely in particular:
♦ Payment of fine processing fees ;
♦ Payment of insurance excess in the event of damage.
♦ The costs associated with exceeding the rental mileage package ;
♦ Additional rental charges resulting from late return of the car ;
♦ Additional costs resulting from damage to the car upon return;
♦ Additional costs arising from the return of the car with the same level of fuel as when the rental was taken ;
The Customer expressly acknowledges and accepts that he/she alone is responsible for payment in the event of any contravention of the Highway Code during the rental period.
Breakdown service / Towing:
Whenever possible, the Agency concerned will organize and pay for this service (with the exception of spare parts, which remain the responsibility of the Customer, e.g. replacement of tires in the event of damage or puncture).
All vehicles offered for rental are equipped with a GPS tracker which enables the vehicle to be located in the event of a breakdown, theft or other situation. It is forbidden to remove this GPS tracker from the vehicle. Should this be the case, the customer will be held responsible for all situations related to such removal (theft, accident, etc.).
The relevant Agency reserves the right to analyze the data emitted by the GPS (route, speed, freeways) in order to elucidate the Customer’s behavior.
The Voitures Passion Agency cannot be held responsible for traffic problems or congestion, accidents, or the loss or theft of personal items belonging to or entrusted to the Customer.
The Customer is solely responsible for choosing another driver and/or a second driver for the rented vehicle. It is therefore the Customer’s responsibility to ensure that he/she holds a valid driving license suitable for the rented vehicle. In this respect, the Customer or, where applicable, the other driver and/or the second driver shall refrain from renting a vehicle if they find themselves in one of the following situations in particular:
♦ Do not meet the age criteria indicated on the site, or the length of time they have held their driving license.
♦ Carrying out a rental for the purpose of driving the car on a circuit or as part of a rally, rodeo or any race whatsoever.
The Customer expressly acknowledges and accepts that he/she alone is responsible for compliance with these obligations and that no reimbursement on any grounds whatsoever will be authorized in the event of failure to comply with them.
The customer is expressly informed that the cars offered for rental are vintage and/or classic cars. These cars have characteristics that are far removed from the current standards in force for modern cars, particularly with regard to safety instruments (ABS, traction control, seat belts, reversing radar, etc.). It is therefore the Customer’s responsibility to drive these vehicles with caution, and with full knowledge of these specific features.
The Customer undertakes to return any rented vehicle on the agreed date and time, in the original condition described in the inventory of fixtures on taking possession.
The services, options, descriptions and, more generally, the texts and illustrations on the www.voiturespassion.com site are the property of the company or its partners. No part of this site may be copied without our agreement.
In the event of a translation of these terms and conditions into one or more languages, the language of interpretation will be French in the event of contradiction or dispute as to the meaning of a term or provision.
By subscribing to the electronic newsletter, you agree to receive e-mails with information about offers from Voitures Passion.
In accordance with the French Data Protection Act of January 6, 1978, customers may unsubscribe from the mailing list by sending a request by e-mail to contact@voiturespassion.fr.
These General Terms and Conditions are governed by French law. In the event of a dispute between the Customer and the Agency chosen by the Customer, and in the absence of an amicable agreement within 2 months of the first notification, the dispute will be submitted to the exclusive jurisdiction of the courts of the registered office of the Agency chosen by the Customer, unless otherwise stipulated by mandatory provisions.
